Using this guidance, a small business owner or manager can ensure that it will not unintentionally exclude people with disabilities and will know when it needs to remove barriers in its existing facilities.If you are planning to build a new facility or alter an existing one, please see New Construction and Alterations for specific guidance on these types of projects.
For example, a grocery store clerk is expected to assist a customer using a mobility device by retrieving merchandise from high shelves.
A person who is blind may need assistance maneuvering through a store's aisles.
A clothing store must modify a policy of permitting only one person at a time in a dressing room for a person with a disability who is shopping with a companion and needs the companion's assistance to try on clothes.
Anything that would result in a fundamental alteration – a change in the essential nature of your business – is not required.
In addition, hotels, motels, and inns have until March 15, 2012, to update their reservation policies and systems to make them fully accessible to people with disabilities.
Your business, like all others, has formal and informal policies, practices, and procedures that keep it running smoothly.
In addition, approximately 71.5 million baby boomers will be over age 65 by the year 2030 and will be demanding products, services, and environments that meet their age-related physical needs.
Studies show that once people with disabilities find a business where they can shop or get services in an accessible manner, they become repeat customers.
This document provides guidance to assist small business owners in understanding how this new regulation applies to them.
More than 50 million Americans – 18% of our population – have disabilities, and each is a potential customer.
However, sometimes your policies or procedures can inadvertently make it difficult or impossible for a customer with a disability to access your goods and services.